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​Detailed Lessons

Commuications Leader Introduction


Lesson 1: The Communications Leader

Lesson 2: Media Landscapes and Communication Types

Lesson 3: Crisis Communications

Lesson 4: The Spokesperson

Lesson 5: The Close Out

Lesson 6: External Stakeholders, Families and Communities

Lesson 7: Information Gathering

Lesson 8: Crisis Command and Communications Function

​Record Keeper


​(Not Applicable for this playbook.)

​​Document (linked)​


​​Good Practice Guide 3: Crisis Communications​It is appropriate that all organizations understand the risks and potential impacts that they may be exposed to. These are usually identified and recorded in a Risk Register, which is regularly reviewed. At an organizational level, there should be a Crisis Communications Policy to dictate and control how communications are managed. Staff who supervise crisis communications should receive appropriate and ongoing training.
At a site level, there should be designated and pre-defined communication pathways to exchange and share information. Known risks and their impacts should be well understood and communications strategies built around them. ​
Crisis Communications